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Customer Satisfaction Survey

At Star Marble and Granite we appreciate that the purchase of a home improvement or finish for your new home is a significant one. Please take a moment to evaluate our performance. Your comments and opinions will help us improve our service. Please be candid with your opinions and feel free to call or write us with any additional comments and/or suggestions.

Your Information

While it is not necessary to provide your information for the purpose of this survey, if you would like us to respond to you, please let us know how we should contact you:

Name
E-mail Address
Phone Number

Educating You

  1. Were you provided with all the information you needed to make decisions regarding your project?

Yes No

Measuring & Installation

  1. How would you rate the quality of the communication you had with us, including the ability to reach our associates, follow-up and return calls, and general ease of communication?

Poor Fair Good Excellent

  1. How would you rate the courtesy and professionalism of the service you received from the measuring and installation crew?

Poor Fair Good Excellent

  1. How would you rate the accuracy and quality of the installation?

Poor Fair Good Excellent

  1. How would you rate the cleanliness of your home after the installation crew finished their work?

Worse than expected Better than expected

  1. Please describe any areas where you were not satisfied with the installation, or any areas where we exceeded your expectations:


Quality

  1. How would you rate the quality of the stone surface you received?

Poor Fair Good Excellent

  1. How would you rate the quality of the edge details and the cutouts?

Poor Fair Good Excellent

Follow Up
  1. Were you educated on how to care for your stone?

Yes No

  1. Did you receive a thank you card and a note for a discount at our on-line store for cleaning/care products?

Yes No

  1. If an adjustment was needed, was it handled properly and to your satisfaction?

Yes No

General

Would you recommend Star Marble and Granite?

Yes No

What do you think of our website? Has it been helpful? Easy to navigate? Please let us know your thoughts:
How did you find out about us?

REFERRAL CONTRACTOR
BUILDER DESIGNER
MAIL-OUT
DRIVE BY

YELLOW PAGES
WEB SITE
OTHER (Specify below)

If you have any general comments, please enter them here:

May we quote your comments in our web or print publications? Yes No
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Showrooms in Lorton and Fredericksburg, Virginia
Serving the Metropolitan Washington, DC and Northern Virginia area with Natural Stone Installations
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